If you are abroad in need of emergency help - call ACE Assistance on +44 (0) 8700 607 0680
Many common questions are answered in our Frequently Asked Questions pages (FAQ's) - click to go there
   

Contacting Us

Please feel able to contact us for any reason - to enquire, clarify something about the policy, notify us of a change, give us feedback or anything else.

We have a dedicated Customer Service Team who assist with any enquiry - so select your preferred communication method below:-

 

By e-mail aib.travelinsurance@ace-ina.com
 
By Phone (from 09:00 to 17.00 on weekdays)
Freephone 1800 24 24 67
or if calling from outside Ireland +44 1293 726225
 
By writing to:- AIB Travel Insurance
c/o ACE European Group Limited,
5 George’s Dock,
I.F.S.C.,
Dublin 1.