If you are not satisfied

We are dedicated to providing a high quality service and want to maintain this at all times. If you are not satisfied with our service, please contact us immediately, quoting your policy details, so we can deal with your complaint as soon as possible.

The Customer Service Manager
5 George’s Dock
I.F.S.C.
Dublin 1

Fax: 01 440 1701
e-mail: AIB.Travelinsurance@ace-ina.com

Or, if you have arranged your policy via an intermediary, you should contact them first.

ACE is a member of the Financial Ombudsman Service (FOS), who may be approached for assistance, if you are not satisfied with our response. A leaflet explaining its procedure is available on request.

Financial Service Ombudsman’s Bureau
3rd Floor
Lincoln House
Lincoln Place Dublin 2

Telephone 01 622 0899
Fax 01 622 0890
www.financialombudsman.ie

Association of British Insurers

ACE is also a member of the Association of British Insurers who may be contacted for advice.

The Association of British Insurers
Consumer Information Department
51 Gresham Street
London EC2V 7HQ
www.abi.org.uk

ACE European Group Limited is a member of the General Insurance Standards Council.